** Please read the complete description of an item before purchasing. Because of the nature of these items, unless they arrive damaged, I cannot accept returns or offer a refund.
Please do not hesitate to contact me if you have any problems with your order **
Refund Information!!
What if my item arrives damaged?
The sculptures are all made from the highest quality polymer clay. Although it is a durable medium, it can break if mishandled. These items are fragile and should be handled accordingly. I do my very best to make sure that the sculptures are packaged securely. All sculptures are packed and shipped out with the greatest care. Unfortunately, once the package leaves me, I have no control over the handling...
However, if your item does arrive damaged, please let me know as soon as possible, and send photos of the damage to
mythicutecreations@gmail.com
I will do my best to either offer to fix the item or offer a full refund once the item has been returned.
Please note that the buyer is responsible for the return postage cost. The item, including the certificates/stickers/freebie gift, must be shipped back in the original box and packaging.
Contact me within 2 days of delivery.
Dispatch items back within 5 days of delivery.
Lost or Stolen Packages
MythiCute Dragons is not responsible for stolen or lost packages. If your tracking info states the item has been delivered to the address provided and you have not received it, please report it and file a claim with the respective delivery company for your area.
Wrong Address disclaimer
It is the responsibility of the buyer to provide the correct address at checkout before submitting an order. Please check with your PayPal account that the information is up to date. I am unable to send to an alternative address due to PayPal's security policies.
About the Packaging!
The sculptures will arrive cushioned in poly fibre stuffing (the material that plushies are filled with), gift tissue, and eco-friendly bubble wrap. Then placed in a gift box, and wrapped in more chunky bubble wrap, placed in a brown or white packing box, with an adoption/authenticity certificate and a little freebie gift... Just to say thank you for your purchase!
Although I do my very best to make sure the sculptures arrive in perfect condition, breakages can happen. If there are any problems, please do not hesitate to contact me ASAP so I can resolve the issue!
Privacy Policy
- - I do not have access to any of your credit/debit card details
- - I only use PayPal for payment of items sold. It gives you, as the customer, more transparency and security over any transaction.
- - All information is stored within the PayPal bank account you have.
- - I will only use your shipping/billing information to fulfil any orders.
- - Your contact details are used for shipping purposes only to enable you and I to track any fulfilled orders.
- - Tax purposes (the legal, boring bit)